Bühler

Buhler directly supports all Buhler products. The first hour of phone (/email) support per case are free. Additional time after that hour is $14/5-minute increment. Technicians are available for visits at $180 per hour, plus travel expenses and parts. Buhler has millions of dollars worth of spare parts inventoried in Minneapolis, available for overnight shipping. Buhler customers receive a Buhler service account, complete with CAD drawing of every part on their roaster, remote diagnosis capability, and more.

Contact: us.techsupport@buhlergroup.com 763-847-0462

First Crack Coffee

First Crack Coffee offers site visits upon installation of any roaster purchased through First Crack. These ensure a proper installation and provide an opportunity to learn how to clean, maintain, and operate your roaster. Site visits are $500 plus travel expenses. Proaster requires site visits for all roasters 5kg and larger. Educational offerings can be added (additional costs may apply). 

Contact: info@firstcrack.com 314-394-0975

Proaster

First Crack directly supports Proaster roasters. Most service and support issues are resolvable by phone or email, which is free. Tech visits are $500/day plus travel expenses. Parts are stocked in St. Louis, available for overnight delivery. Proaster roasters are incredibly reliable: since 2013 First Crack has only billed $1,500 in tech visits.

Contact : info@firstcrack.com 314-394-0975

*rates subject to change